British parcel delivery company Yodel has apologized again for its delivery delays, following a giant spike in orders on Black Friday and Cyber Monday. Despite the delays, the company says it is operating a normal service for the Christmas period and has cleared its backlog.
Yodel said in a statement on Wednesday:
“Following a report in a variety of publications regarding a build-up of parcels in the carrier industry, we would like to reassure both our clients and their customers that Yodel has no backlog.”
In the run up to Christmas, the company says it has been delivering about one million parcels each day.
The company insists its sort and services centres are working to plan and that packages that are due for pre-Christmas delivery will arrive at their destinations today.
Yodel says there is now no backlog.
Yodel added:
“Deliveries will continue, as usual, until 9pm and all parcels can be tracked on myyodel.co.uk. Anyone requiring further assistance can contact our customer services, who are available on webchat and social media until 10pm tonight, as well as via telephone until 6pm.”
However, Dick Stead, Executive Chairman, said some delays are inevitable, due to inaccessible properties and poor packaging.
The Independent said several customers had disregarded the firm’s assurances as “absolute nonsense.”
According to The Mirror, Mr. Stead apologized for the parcel delays and told customers who sought compensation to approach their retailer “as we do not have sight of their transaction or agreement.”
Mr. Stead added “Unfortunately delays on some parcels are inevitable for a number of reasons, whatever the time of year, regardless of carrier or service they are sent on.”
He explained that delays can be due to vehicle accidents, address queries, and a number of other factors.
According to Argos and Amazon, parcels are arriving on time, while Tesco informed that very few of its parcels are delivered by Yodel.