With the help of Artificial Intelligence, workplaces of the future will easily be able to reduce time spent on menial activities in the workplace such as data processing and e-filing.
However, that’s not where it ends, AI could see companies employ a more dedicated and talented workforce and, reduce unconscious selection bias during the recruitment process.
According to Nicolás Rodriguez of ADICTOSALTEC, despite people’s initial concerns surrounding Artificial Intelligence, usually relating to it replacing jobs of us humans, they now recognize the importance of AI and how it can complement a solid workforce, not just in recruitment, but across all industries.
We’ve already reported that AI can improve employee retention, by using behavioral patterns in those that leave to create a ‘persona’ of the type of employee that would seek a new job but imagine being able to hire the perfect candidate off the bat thanks to the helping hand of AI.
The initial task of shortlisting candidates for roles can be a tedious process. Hours upon hours can be spent scrolling through LinkedIn pages and resumes to find the perfect fit for the workplace. Imagine if that could be done in seconds and by a machine. Now it can. I’d struggle to find a recruiter who, after years in the business, wouldn’t appreciate that helping hand.
By saving hours sifting through paperwork, the recruiter can focus more on scheduling and holding interviews, and could potentially fill roles much quicker than they were able to traditionally.
By using AI, businesses will also be able to also reduce the level of unconscious bias that can occur during the initial stages of the recruitment process. Machines will be able to shortlist candidates using select data points specifically related to their skill set. Information that could cause any sort of bias would automatically be omitted, meaning that candidates would no longer be judged based on factors such as age, race, or gender.
Of course, the system isn’t yet perfect, and there have been examples where AI has fallen short; take the scandal with Amazon, for example, where the machine learned to make biased decisions based on previous successes of candidates and started favoring men for tech-related jobs.
Use of Chatbots to Assist Staff
Long gone are the days where chatbots don’t understand us, our inquiries, or sound far too robotic to make any sense of. Chatbots are now far more sophisticated and can be used to help prospective employees get answers to frequently asked questions immediately without having to wait several hours for a person to get back to them.
Chatbots could also help assist people on the careers website. If companies use a simple pop up initiating the conversation, they could be guided through the process and would fill out the application correctly, resulting in reduced back and forth between recruiter and applicant.
Additionally, the automation of rejection or ‘next-steps’ emails, that can be done in the click of a button would save staff hours writing up emails, even if they’re a standard text.
Despite the scare-mongering, that pop-culture has ingrained into us when it comes to Artificial Intelligence; think Terminator and Ex Machina, AI could see us change the way we do business in the HR industry for the better and in as little as a few short years.
In this article, I merely touched the surface of the capabilities of AI. It’ll be interesting to see how the technology shapes the whole industry within the next five years and beyond.