Google’s dominance often means that the services it offers eclipse those of its rivals, regardless of whether or not they are actually any better.
Google Voice is an excellent example of this, because while it may be a popular VoIP solution for individuals and businesses, there are many other packages and platforms out there that are arguably a better fit for many users.
Let’s look at five of the best alternatives to Google Voice and discuss what makes them appealing over and above this offering.
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Ooma is a cost-conscious calling option that works best for small businesses, particularly those with dispersed workforces that they want to keep connected remotely through the same solution.
It has apps for both desktop and mobile, as well as solid underlying features such as a virtual receptionist which helps with call routing and handling.
There are other bells and whistles which are missing here, and it might not be adequate for serving larger teams, but as a starting point it stands out.
Another small business-focused Google Voice alternative, OpenPhone has abilities such as automatic call forwarding, and also offers integration with HubSpot to enhance the CRM potential it provides.
Of course you could just rely on the baked in management functions provided within the platform, such as the option to have voicemail messages transcribed into text that lets you read, store and search them with ease. For inexpensive, flexible and scalable telephony, OpenPhone has to be on your watch list.
Targeting larger organizations, RingCentral endows business users with the option to enjoy a virtualized private branch exchange (PBX) that is hosted in the cloud and integrates a wealth of other features, including video conferencing alongside tools that can further enhance colleague collaboration.
All of this comes at a price, and so you can expect to pay a premium for the kind of holistic capabilities found under the RingCentral umbrella. In the case that your business cannot afford to settle for less, then it could be an obvious choice.
One thing that a lot of VoIP providers don’t get quite right, Google Voice included, is user-friendliness. If you don’t want to be overwhelmed by the interface or overawed by the options, then Nextiva’s platform is well worth experiencing.
That is not to say that it cuts any corners in its quest for accessibility. Rather, a lot of care has gone into making it a breeze for newcomers to get to grips with using it to make calls, change settings and adjust the setup to suit their needs.
Proving the complexity that lies beneath the surface is easy, as artificial intelligence is part and parcel of the Nextiva service, allowing for all sorts of conversational enhancements that will feel like second nature once you are up to speed.
Getting the right balance between price and feature set is difficult, and yet it is a feat which Dialpad achieves fairly successfully.
You won’t be paying over the odds for each user on your account, but you will still be able to enjoy video calls, automated routing and more.
Customer support is another thing that is reliable in this context. There is live chat for those suddenly occurring issues that you want to get fixed quickly, as well as an extensive knowledge base which is packed with all of the info you need to use the platform to its fullest.
All that remains is for you to test out these Google Voice alternatives and migrate from your current setup to start reaping the benefits.
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