Running a business can be overwhelming sometimes. Customer service and being able to answer all the inbound phone calls can be one of the biggest challenges for a busy business owner. This is why outsourcing various parts of the business to outsource specialists such as Oracle CMS is a great solution to solving this problem by providing a 24-hour answering service for businesses.
Having to deal with the ups and downs and day-to-day activities in the business will require so much time and attention from you.
It is, for this reason, a lot of businesses neglect a key component in their business; customer service. Customer service delivery can make or mar your business if not done right, but how do you do this right when you do not even have enough time or resources to hire customer service attendants for your business?
I’ll let you know how you can achieve this shortly. But before then, how do you get customer service right?
While many businesses offer some form of customer service delivery during office hours, just a handful offer 24-hour customer service. If this is you, you’re losing a lot of customers by doing this. This is especially important if your business caters to people in different regions of the world because of the time zones. Your working hours are different from the working hours of your customer in another region.
Even when your business is specific to a particular region, there are so many reasons why you need 24-hour customer service to help your customers settle issues they may have with doing business with you.
A 24-hour answering service takes the call of your customers and helps them settle whatever issue they might have whenever they call.
Here are some of the benefits of using a 24-hour service:
Frees Up More Time for You
Imagine having to take all customer service calls, you’ll barely have time for any other thing. And running a business requires attention more to other aspects of the business like coordination and strategy.
Even having your assistant take customer service calls can be overwhelming and would lead to lower productivity.
A 24-hour answering service will take this off your hands and give you time to focus on other parts of the business that need you.
It is Cost-Efficient
Hiring your customer service staff will cost you a lot more than using a 24-hour answering service. Aside from having to pay their salaries, you’ll need office space, you’ll also need to set up the equipment they’ll need like computers, headsets, internet access and a whole lot more. Doing this can burn a hole in your pockets.
An answering service has none of these problems. You just pay for their service which is a lot cheaper than hiring and maintaining your customer service staff.
Eliminates Long Waiting Time
There’s nothing more annoying than having to wait for hours or minutes to get attended to when trying to reach a business.
Sometimes you may get frustrated and cut the call. This is the same way customers feel about your business when they have to wait for long before your customer service reps answer them.
With an answering service, all these are cut to the barest minimum. More agents are assigned and customers would no longer have to wait for long before being attended to.
Fast Business Growth
Any business that can keep its customers happy is on the fast lane to business growth. Now, it is almost impossible not to have customer complaints, but the speed and way these complaints are being resolved will make your business the go-to choice in your industry.
A 24-hour answering service gives your customers attention whenever they call in even during off business hours. This also means you get to attend to every question and convince potential clients that you’re the right choice for them.
Set You Apart From the Competition
Using a 24-hour answering service will quickly set you high above your competitors and make your business the customer’s choice in your niche.
There are several reasons why customers will love your business when using a 24/7 answering service. Aside from customers getting unrestricted access to your business at any time of the day, even on holidays, an answering service can also help you set up a toll-free number for your customers to reach you without incurring any cost on their end.
This will increase your customer satisfaction and lead more customers to your business.
A 24-hour answering service may just be the missing piece in your business to grow into the biggest in your niche.
Choosing the right answering service that can deliver all the above benefits and more to your business is important. Oracle CMS is a tried and trusted answering service you should use if you want to experience business growth.
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