Telephone Consumer Protection Act (TCPA) was passed into law to combat the growth of unwanted telemarketing calls to consumers across the United States. This law, signed in 1991, aims to stop unwanted phone calls, specifically telemarketing, through the use of automated dialing equipment. The law restricts pre-recorded voice messages, robocalls, SMS, and faxes in the course of doing business, especially the use of goods and services for sale.. ICTBroadcast is a leading provider of TCPA compliant predictive dialer and call center software that enables businesses to enhance their outbound calling productivity while ensuring compliance with the Telephone Consumer Protection Act (TCPA) regulations. The software provides a range of features and capabilities that allow businesses to stay compliant with TCPA regulations, avoid costly fines, and protect themselves from legal liabilities.
ICTBroadcast’s TCPA compliant predictive dialer is a powerful tool that helps businesses to improve their outbound call productivity while ensuring compliance with TCPA regulations. The predictive dialer algorithm ensures that agents are only connected to live human beings, minimizing the risk of connecting with answering machines, voicemails, or fax machines. This feature ensures that businesses comply with the TCPA’s rules on abandoned calls and dialer speed limits.
ICTBroadcast’s DNC compliance software is designed to help businesses comply with the TCPA’s DNC regulations. The software automatically scrubs the business’s call list against the National DNC list to ensure that no customers on the list are contacted. The DNC compliance software also ensures that businesses comply with state-specific DNC regulations, as well as the TCPA’s rules on abandoned calls and dialer speed limits.
ICTBroadcast provides two types of DNC list:
- Master DNC
- User DNC.
Master DNC list is the country-wide DNC list provided by the government bodies such as FCC and FTC in the U.S. Whereas User DNC is a list for every user who is performing fax or voice broadcasting using ICTBroadcast. It allows a call or fax recipient to be removed from your calling lists automatically. This list can be populated manually as well as automatically when some call recipient chooses to opt out. When using ICTBroadcast, it is up to the user to ensure that all Federal and State laws are followed. But most aspects of voice broadcasts are heavily regulated within the system including the time of day to call and limitations on where to call.
ICTBroadcast’s AMD contact compliance software is designed to ensure that businesses do not leave pre recorded messages on answering machines or voicemails. The software automatically detects answering machines and voicemails and terminates the call without leaving a message. This feature ensures that businesses comply with the TCPA’s rules on prerecorded messages and opt-out requirements.
ICTBroadcast has built-in support for Answering Machine Detection (AMD). This feature distinguishes between a human and a machine when a call is answered by the other party. This is important to know because humans and machines behave differently. If you are running an interactive campaign where you would like your call recipient to respond by pressing some key, in such scenario, if the call is picked by an answering machine, then you would really like to play a different message or would like simply hangup.
ICTBroadcast is designed as DNC scrubbing software is to help businesses maintain compliance with the National DNC list. The software automatically scrubs the business’s call list against the National DNC list to ensure that no customers on the list are contacted. The DNC scrubbing software also ensures that businesses comply with state-specific DNC regulations.
ICTBroadcast’s automatic TCPA compliance feature ensures that businesses comply with all TCPA regulations automatically. The software ensures that businesses only contact customers who have given their express consent to receive calls or texts. The software also ensures that businesses comply with TCPA’s rules on call timings, abandoned calls, and dialer speed limits. The automatic TCPA compliance feature also integrates with DNC scrubbing software to ensure that businesses do not contact customers on the National DNC list.
ICTBroadcast’s cloud-based TCPA compliant predictive dialer allows businesses to access the software from anywhere, at any time. The software is hosted on the cloud, which means that businesses do not
need to invest in expensive hardware or software. The cloud-based TCPA compliant predictive dialer also ensures that businesses can scale their operations up or down quickly, depending on their business needs.
Conclusion:
In conclusion, ICTBroadcast’s TCPA compliant autodialer and call center software is a powerful tool for businesses that need to manage their outbound calling operations while complying with TCPA regulations. The software’s advanced features, such as predictive dialing, AMD, compliance dialer software, DNC scrubbing, and automatic TCPA compliance, ensure that businesses stay compliant with all TCPA regulations, avoid costly fines, and protect themselves from legal liabilities. Overall, ICTBroadcast’s TCPA compliant autodialer and call center software is a reliable, cost-effective, and easy-to-use solution that can help businesses achieve their outbound calling goals while maintaining strict compliance with TCPA regulations. It is a must-have tool for any business that wants to avoid TCPA violations and protect their reputation and financial well-being.
Written by : DANISH HAFEEZ
for more detail click on https://www.ictbroadcast.com/