Optimizing Field Service Operations Through Seamless Work Order Management: 5 Approaches to it

The memory of scrambling through work orders written on paper isn’t long forgotten. There was a time when papers were used to record administrative tasks and pages, books, notes, and heavy files took over office shelves. From then to now, the challenge that has still remained a challenge is managing work orders. Fortunately, now we have work order management software helping companies provide good services to customers and grow sustainably amidst a competitive landscape. 

5 ways work order management software simplifies field service operations

Work order management software is a portal that enables field managers and technicians to track and manage work orders from a centralized dashboard. In field service operations, field technicians can monitor work orders from various locations. They can also update the status of jobs in real-time and provide feedback where needed. It streamlines all operations in the field service industry in the following ways:

  • Work order management using the calendar view

Work order management software takes into account all the orders happening on the field and makes them visible on the dashboard. It shows previous work orders, monitors the current ones, and makes arrangements for the future. This calendar view helps field technicians to stay updated on their tasks and close them timely. It further categorizes the orders based on location, severity, asset type, priority, etc. 

  • Close orders on-the-move

Earlier, field technicians had to return to the office and manually fill in details about their undertaken job. This led to time wastage and unnecessary transport expenses. On the other hand, the software is mobile-friendly and cloud-based. This means that technicians can fill up the required details in real-time. Also, the dashboard comes with customizations, where they can disclose the expenses incurred or share details in case of any incident. Both teams, the one on the field and the other in the office, can collaborate and make data more accurate.

  • Easy management of assets

Companies trying to make work order management a seamless step need to first take care of asset management. The software can monitor assets regularly and alert field service workers where maintenance is immediately needed. It will inform them about the tools needing replacement, the ones out of stock, and the ones soon going out of warranty. It can also estimate expenses for long-term assets. Not only is this process paper-free, but also economical. 

  • Intelligent data analytics

Manual analysis of data will never be accurate as it only takes into consideration the data entered by managers. It is a lengthy process that doesn’t alert about work orders needing urgent attention. On a work order management software, most of the data is added by itself based on order history and real-time tracking. The technicians will have to enter maintenance requests and pending tasks, which isn’t time-consuming because the software has an easy interface. Once the needed data is stored in a centralized location, field managers and teams can further decide the next steps in resolving them. The advanced analytics done on the data will positively influence decision-making. 

  • Creation of performance reports

Apart from work orders, data concerning your technicians and engineers is also stored on the software. This is where you get information about their job completion rates and performance reports based on customer feedback. Each report gives an insight into the state of field service operations and the stipulated output. Finally, your field technicians will work more efficiently as those reports influence their choices. 

The next big thing

Many business owners, field managers, and field service companies are on the lookout for the best-advanced solutions in the market. Work order management software has been operational for quite some time but we only see it getting bigger and bigger each day. Take us at our word and use the software to optimize field service operations.

Interesting Related Article: “Choosing the Best Work Order Management System for Your Team