Outsourced Customer Service: 9 Benefits to Contact Center Outsourcing

Outsourced customer service image 49839829839849For any business, customer service can make a vital difference, but employing customer service representatives can be expensive. Thankfully, outsourced customer service can help you provide this service without such high costs.

Call centers that can handle customer service for your business are all around the world. The more customer service needs you have, the more benefit you will see in outsourcing.

Even small businesses can benefit from outsourcing. No matter the size of your business, many of the same benefits apply. Let’s break down 9 great benefits to outsourced customer service.

9 Benefits to Outsourced Customer Service

We’ve gathered some of the top benefits you’ll experience should you choose to outsource customer service. They are:

  1. Call Centers are Adaptable

When you have outsourced customer service to a professional provider, you get options. A call center can provide you with greater flexibility. You can set your customer service team size and needs.

The size of the team that handles your customer service needs is set by you. You can decide how many and when you need them to be active. This can allow you to provide service after hours and any day of the week.

  1. Outsourced Customer Service Is Cheaper

You will save money when you outsource your customer service. You can provide customer service all year while not having to spend more on staffing. You will not have to pay your call center overtime. Overtime, in this context, means paying a premium rate for working extra hours.

Providing insurance is expensive. Providing insurance to an entire customer service staff can be out of reach for businesses. Using a call center will alleviate those costs.

Many call centers around the world are in areas where the cost of living is lower. These call centers can pay their people a living wage and still be far beneath what you would expect in the United States.

  1. Outsourcing Reduces the Cost of Turnover

Hiring and training employees is a major cost for any business. It takes time as well. Having a professional service provided for you will save you the time and money of hiring and training.

It is becoming less common for employees to remain at one job. The average employee remains at a job for less than five years. This creates a cycle of constant training and replacement.

Call centers hire and staff themselves. You do not have to worry about turnover in a customer service department.

  1. Outsourced Customer Service Is Professional

Call centers that offer outsourcing services are highly experienced. They handle thousands to millions of customer service issues every year. Leaning on that experience helps improve your quality of service.

Customers appreciate it when they are treated properly, and their issue is resolved promptly. Having professional customer service representatives is something that every company needs.

The experience that makes outsourced customer service so good will translate into more retained customers. It is far cheaper to retain a customer than to find a new one.

  1. Outsourced Customer Service is International

The United States has one of the lowest rates of multi-lingual speakers in the world. Almost every other country in the world has a higher percentage. Call centers often have agents that can speak a variety of languages.

If you have customers from more than one country, outsourcing your customer service allows you to reach them faster. Communication is always easier in a customer’s native tongue.

A business that wants to expand into international business needs to be able to communicate. To gain customers from other nations, having people who speak those languages at your disposal is invaluable.

  1. Easier for Small Business Owners

If you own a small business, you may have to do customer service yourself. Trying to contend with customer service while operating your business is stressful.

It is not just large businesses that benefit from the power of outsourcing. The more time you have to operate your business, the more successful you will be.

Being forced to deal with low-level issues wastes time and money. Small businesses need to focus their employee resources on productive work.

  1. Outsourced Call Centers Are Already Prepared

Equipment costs and set up times can be staggering. If you operate your call center, you will have to upgrade your technology. The price of upgrading and staying current with modern technology is high.

Professional call centers come equipped with all the technology they need. Call centers keep up to date with technology that makes their work more efficient.

You will no longer have to stay current on customer service technologies and techniques. Areas like this are handled by the call center you outsource to.

  1. Outsourced Customer Service Gives You an Edge

This is especially true if you are a small business with niche competitors. Outsourced customer service can give you an edge against your competition.

Your customers will benefit from prompt and professional customer service. This will make your reputation much higher than your competition.

Having a better business reputation will help your business succeed. Providing higher quality in all areas to your customers will benefit you. Your competitors will be unable to match the speed and effectiveness of your customer service response.

  1. Outsourcing Provides a Global Economic Impact

When you use outsourced customer service you are benefitting communities. Your business is helping to provide good jobs to other people. These jobs can make a large impact in countries with weaker economies.

The better the global economy does, the better we all are. Your business will be responsible for helping raise people out of poverty.

Countries such as the Philippines have created strong industries based on contact center outsourcing. This is how they can provide good jobs to their employees while offering you great prices.

Outsourcing Helps You Succeed

Modern outsourcing of customer service is an accepted practice. It is done by most of the largest companies in the world. They gain access to wonderful benefits for their companies.

Outsourced customer service can provide you with the power to stay relevant and keep customers. Gaining a reputation for having excellent customer service will draw in new customers as well.

Without good customer service, your business will fail. Most businesses do not make it to their 10th year. Do not be another statistic, outsource your customer service.

If you found this article useful, we invite you to browse around to see what other great reads you can find.


Interesting related article: “What is Customer Service?”

Video – What is Customer Service?