As businesses across the world move past the challenges created with the spread of the COVID-19 virus, some lessons learned already have helped revolutionize digital practices to create a more efficient model to serve clients and customers.
Shift to e-Commerce and remote working
The pandemic triggered a titanic shift into e-Commerce for customers looking to buy products and services during the many weeks of shutdown in 2020. The global crisis also forced businesses to allow employees to work remotely as states and countries shut down to a near-complete standstill. These two factors highlighted the importance of a company’s flexibility to operate in a digital and online environment.
That’s not changing anytime soon. In fact, this legacy of the global pandemic likely will transform the way businesses operate to remain competitive, forcing them to expand their digital presence and comfort. So a Boston business, for example, could benefit by leaning on a tech partner well versed in DevOps strategy Boston specific.
Local technology partners
Working with local technology partners and contractors can help shore up any gaps of expertise you may have internally with systems development and digital strategy.
That flexibility to move quickly in a local market from development to operations in your business will help ensure the best possible position to serve customers and clients competitively. Sometimes a strong partner with expertise in managed IT services is the most affordable, reliable method of creating that flexibility for an expanded digital operation.
Customers will continue demanding service and products online, accelerating a trend already underway before the pandemic that called for more and better collaboration between product and engineering teams for businesses to evolve.
Employees also have proven they can be productive outside the traditional office space, opening up opportunities for different work and hiring opportunities that will demand the evolution of internal digital operations to accommodate this new hybrid work style.
Solidifying the digital workplace
Businesses will need to solidify their digital workplaces so that employees can take advantage of this new process. And employees aren’t the only ones who benefit. Businesses will greatly expand their recruitment pool for candidates to choose from when hiring for future positions. It’s a completely new way of thinking about operations, and one that requires a solid IT footing and great comfort with the digital operation of your business.
DevOps is all about speed, moving quickly and capably to adjust to market needs and conditions. It merges cultural philosophies, established practices, and resources that increase a business’ ability to deliver service or operation applications quickly and make changes rapidly.
DevOps replaces the traditional method of software development and infrastructure management with a combined, more efficient process that better serves customers and improves operations for employees. The key is for businesses to be agile.
There is global consensus that COVID-19 made business organizations more agile, but a gap remains among organizational leaders in terms of prioritizing agility in their operations, according to the DevOps.com industry website.
A global survey of 1,350 business and IT executives found 89% of those respondents agreed that COVID-19 caused significant changes to their operations, with 87% agreed the crisis accelerated their digital transformation strategy. But the two differ on identifying speed and agility as a core component of technology strategy, with more than a third of operational executives identifying those factors as critical as compared to just over half of IT executives.
Interesting related article: “What is Teleworking?“