The healthcare industry often embraces technology. Humans have come a long way since phrenology and bloodletting. Patient management software is one example of that.
Patient management software refers to software or apps where a patient can keep in touch with a hospital, clinic, doctor’s office, etc. More individuals are using it these days, especially since the pandemic began.
Let’s look at a few of the more prominent reasons patient management software is here to stay.
It Prevents At-Risk Patients from Leaving Their Homes
One reason why patient management software works so well is that it allows those who have an immunocompromised condition to remain home more. If they can contact their doctor through their smartphone or laptop, they don’t need to go out and risk contracting the coronavirus. This is ideal since:
- Individuals with an immunocompromised condition could easily die if they catch Covid-19
- Mask-wearing and social distancing help, but they don’t prevent infection 100% of the time
Because of this, it’s not hyperbolic to say that patient management software is saving lives right now. Patients can do many things with it at home that they once had to visit medical facilities in-person to do.
Patients Can Get Prescriptions Via Management Software
Patients can also get doctor prescriptions through management software. They might see a doctor through a telehealth app, which is sometimes part of the same patient management software portal. The doctor might determine what is happening with them without ever needing to see them in-person.
The doctor can then:
- Prescribe them medication
- Contact their local pharmacy with the prescription
It’s usually a simple matter for the patient to drive to their pharmacy to pick up the meds they need. If they have an immunocompromised condition, they can often stay in the car, as many pharmacies have drive-throughs.
Patient Management Software Keeps Medical Facility Costs Down
Most medical facilities can also keep their costs down dramatically if they use patient management software. This software allows hospitals, clinics, and doctors’ offices to reach out to patients via their portal. The patients can get messages about their condition via their smartphone, desktop, tablet, or laptop.
For instance, maybe a patient went to a hospital for some tests. Before, they would wait on their doctor or the hospital staff to get back to them with the results.
With patient management software in place, they’ll get an emailed response with their test results instead. This saves the hospital staff or the patient’s doctor many hours every day that they’d have to make those calls.
They can use that saved time for other tasks. In the hospital’s case, that means the staff can spend the time they used to make calls working on other things.
This saves the hospital money since they don’t have to pay their staff as much for overtime. They pass the savings on to their customers since they’ve reduced their overhead.
Patients Can Book and Cancel Appointments Via the Software
Patients can also use patient management software to book hospital, clinic, or doctor’s office appointments. They no longer have to call and speak to receptionists.
They can often use this software to see what appointment time slots are available, and then they can book them. They can change existing appointments if they need to.
Like with test results, receptionists now no longer need to spend as much time talking on the phone with patients about their appointments. They can spend that time doing clerical work instead.
It Makes Payment Processing Easier
Payment processing is also much easier when patients use software. They can pay new and outstanding bills through the portal.
They can also input new credit card information. They can check to see how long they have to pay a bill before their account is in arrears.
They can input new insurance information. This is useful if they get a new job or buy insurance through the marketplace.
Even if they have a question about a payment, they still don’t usually need to call anyone anymore. They can talk to someone online.
Most patient management software apps now have chatbots to speak to patients. If a chatbot can’t answer their questions, they can ask to speak to a live operator online.
There’s no denying how easy it is for patients to keep up with their status via this software. Many people use it already, but expect lots more to get in on the trend in the years to come.
Interesting Related Article: “Electronic Health Records: How Safe is Your Health Data?”