For the hospitality industry, efficiency is key to both customer satisfaction and profitability. Having a modern POS system in place is therefore crucial to the smooth operation of any busy eatery.
As a result, the tech in this space is becoming more compact and also quicker. Let’s look at why this is, and what benefits are unlocked by the latest POS solutions.
Emerging preferences unpicked
In recent years, there has been a trend towards smaller and faster point of sale (POS) systems in the restaurant industry. These systems have several benefits that have made them popular among restaurant owners and managers.
One of the main benefits of smaller POS systems is their size. Traditional POS systems can be bulky and take up a lot of space, which can be an issue for smaller restaurants with limited counter space. Smaller POS systems, on the other hand, are compact and can easily be placed on a counter or mounted on a wall, freeing up valuable space for other purposes.
This also ties into the popularity of pop-up restaurants and food trucks. These venues cannot
afford to dedicate lots of space to a POS setup, and so the miniaturization of the tech involved is a godsend.
The importance of speed
In addition to their size, smaller POS systems are also known for their speed. Traditional POS
systems can be slow and cumbersome, causing delays and frustration for both customers and staff. Smaller POS systems, on the other hand, are designed to be fast and efficient, allowing for quick and seamless transactions. This can help improve the overall customer experience and increase customer satisfaction.
There are of course lots of strategies for improving customer service in a restaurant, but unless the tech that team members are using is a seamless part of the payment process, it will undo all the good work in the lead-up to this point.
Then there’s the support for the latest payment options, such as mobile payments. Smaller POS
systems which boast the latest connectivity allow restaurants to enter the 21st century and impress diners from all walks of life.
The element of cost
Another benefit of smaller POS systems is their cost. Traditional POS systems can be expensive to purchase and maintain, making them out of reach for many smaller restaurants. Smaller POS systems, on the other hand, are more affordable and often come with lower maintenance costs. This makes them a more cost-effective option for restaurants looking to upgrade their point of sale system.
There will be some cost associated with upgrading from an older setup, not only in terms of hardware procurement but also employee training. However, this is easily justified from a finance perspective when you consider the savings you’ll make in the long run, and the aforementioned benefits from a customer satisfaction point of view.
If people know that they will receive quick, friendly, painless service at a restaurant, they’ll come back time after time, and recommend it to their friends and family. So don’t let concerns about the affordability of a new, small POS system put you off.
The bottom line
Overall, it’s clear that smaller and faster POS systems are becoming increasingly popular in the
restaurant industry. Their compact size, speed, and affordability make them an attractive option for restaurants looking to streamline their operations and improve the customer experience.
Remember that there are actually quite a few different products and platforms in this market, so it’s best to compare your options in detail, rather than just settling on the first one you find. That way you’ll ensure that the pricing and feature set is a good fit for your restaurant.
Interesting Related Article: “Do You Need a Mobile Point of Sale System for Your Business?“