HSBC online banking services working again after system failure

Online Banking - HSBC’s online banking services are slowly beginning to work again after two days of failure. The system failure has made customers furious, with thousands venting their anger on social media.

Customers were not able to log on to to their accounts on the personal banking site and business accounts were loading slowly.

The problem was said to be caused by “a complex technical issue within our systems”.

An HSBC spokesman said in a statement apologising for the faults on Monday:

“We are currently experiencing issues with our Online and Mobile banking. Personal Mobile banking is working but due to high demand customers may experience delays.”

HSBC’s John Hackett said at 18:00 GMT, said: ”I’m pleased to say that we have seen a steady return of service to internet banking in the past few hours for our personal and business customers,”

“The frequency of these failures across the financial services sector suggests a systemic weakness in IT infrastructure. This is concerning,” Andrew Tyrie, a Conservative lawmaker who also chairs parliament’s Treasury Select Committee, said in a statement.

But Mr Hackett added: “It is encouraging that more and more customers have been able to log on this afternoon, and all customers should feel free to try.”

“I’d like to apologise once more for any inconvenience that this technical issue has caused. We will be waiving any fees incurred as a result of this incident; and we will be happy to help all our customers with any issues that have arisen.”

HSBC is Britain’s largest bank, boasting more than 17 million account-holders.

Thousands customers went to social media to vent their frustration, with one angry Twitter user describing the issue as “shocking disgraceful customer service”.