Spencer the robot to work at airports

Spencer the robot takes you to your airport gate

Published: 14:11, November 27, 2015

Spencer the robot is on hand at Amsterdam’s Schiphol Airport to guide lost passengers to their airport gate. Spencer, created by scientists at Örebro University in collaboration with Dutch airline KLM, considers humans to be more than mere dynamic objects, but as individuals with varying attributes, social hierarchies, social rules and social relations.

Put simply, Spencer is a state-of-the art robot programmed to understand us and how we function in our herds.

KLM, which initiated the programme, wanted to find a way of reducing the costs involved with bewildered passengers losing their flights because they lost their way in the airport.

Spencer the robot navigatingSpencer engineers say that a fundamental aim of the project is to demonstrate that for robots among humans, social compliance and task-efficiency is not a trade-off but can go hand in hand. (Image: www.spencer.eu)

PhysOrg quoted project leader, Prof. Achim Lilienthal, as saying:

“Navigating an airport is challenging, there is a lot of glass and a constantly changing environment in terms of temporary obstructions, such as parked luggage trolleys and people everywhere.”



Spencer the robot trial at Schiphol Airport

On November 30th, a trial using Spencer will begin at Schiphol Airport. Up until March next year, when European Commission representative will watch the robot’s premiere run, engineers will be making the necessary adjustments to iron out any teething problems.

Spencer, with comprehensive maps of the airport downloaded, will check where he is through several sensors as well as range-finding lasers.

He will use lasers to navigate through crowded areas and not crash into objects or humans. His creators say he has no problem weaving through areas where lots of people are moving around.

However, he still needs some adjustments to be able to deal with ‘temporarily permanent’ objects such as parked luggage carts.

Spencer the robot with engineersSpencer with his creators. He will pick up short-transfer time passenger groups at their arrival gate, identify them with an on-bard boarding pass reader, guide them through the airport, and take them to their departure gate. He is also equipped with KLM information to help passengers. (Image: www.spencer.eu)

Spencer understands human beings

Spencer’s most amazing feature is his ability to understand how humans behave, and act accordingly. He is currently still learning what to do when he comes across different groups of humans. The engineers’ aim is to make sure he chooses to walk around them rather than cut straight through.

He is also programmed to make sure groups of people (not just one individual) he is guiding stay with him and are not left behind.

Spencer with team of engineersSpencer surrounded by members of the engineering team. (Image: www.spencer.eu)

Prof. Lilienthal and colleagues believe the technology used in the creation of Spencer could eventually be used to make robots interact efficiently with the inhabitants of the homes of elderly people.

According to the Spencer Project website:

“The project is also expected to have an impact on our society by laying the foundation for new studies about robots in everyday life. The resulting technologies and insights will inform the work of organizations, local governments, robot developers and researchers in cognitive systems and social science allowing them to take advantage of these new capabilities in understanding human group behaviors with relevance to such diverse social challenges as international travel, emergency response, eduation and healthcare.”

Video – Single person guidance scenario with Spencer

This Spencer Channel video shows a very early prototype of the SPENCER robot guiding just one individual. The robot’s task here is to guide a passenger to a pre-defined goal.

Christian Nordqvist Avatar

Other News

Cisco revenue rises 18% as hyperscaler AI orders reach $9.3 billion

Aug 12, 2026

Bank of America agrees to invest up to $1.9 billion in Jio Credit

Aug 12, 2026

Your salary went up. So why do you feel poorer?

Aug 12, 2026

Fitch keeps India at BBB- as high debt offsets strong growth

Aug 11, 2026

China’s “handcrafted economy” shows how AI could expand one-person businesses

Aug 11, 2026

Joby Aviation agrees $500 million Resonant Sciences deal to expand defense business

Aug 11, 2026

Sony and TSMC agree $4.7 billion capital plan for image-sensor joint venture

Aug 11, 2026

Obesity linked to lower employment and reduced work performance in European review

Aug 11, 2026

Archer to acquire Boeing’s Wisk, Insitu and SkyGrid businesses

Aug 10, 2026

CECO orders nearly triple as power projects push backlog above $1.8 billion

Aug 10, 2026

Rocket Lab revenue climbs 62% as backlog reaches record $2.36 billion

Aug 10, 2026

Workforce health becomes a business issue as productivity costs mount

Aug 10, 2026

Why some companies pay much less tax than others

Aug 10, 2026

Cybersecurity study finds convenience can outweigh compliance

Aug 10, 2026

AI system helps robots perform learned tasks up to 3.2 times faster

Aug 8, 2026

Meaningful work may come from accepting career uncertainty

Aug 8, 2026

Nvidia reportedly plans up to $3 billion investment in Lancium

Aug 8, 2026

Why businesses are being urged to prepare for tighter microplastics rules

Aug 7, 2026

Retiring a working gasoline car for an EV can cut lifetime emissions, study finds

Aug 7, 2026

U.S. businesses produced more per hour, but labor’s share of output hit a record low

Aug 6, 2026