whatsapp-logo

UK Home Secretary urges tech firms to make their platforms accessible to intelligence services

Written by Joseph Nordqvist

Published: 22:11, March 26, 2017

After last week’s terrorist attack in London, UK Home Secretary Amber Rudd is urging tech firms to make their platforms accessible to intelligence services.

The Westminster Bridge attacker, Khalid Masood, is understood to have used the popular messaging app WhatsApp. However, due to encryption, authorities are unable to gather information on what the attacker said in his messages via the smartphone messaging platform.

The attacker reportedly used WhatsApp minutes before he carried out his attack that left three pedestrians and one police officer dead.

whatsapp-logo
WhatsApp Messenger is a freeware, cross-platform and end-to-end encrypted instant messaging application for smartphones.

UK Home Secretary Amber Rudd appeared on BBC and Sky News asking for WhatsApp and other encrypted services to help intelligence services carry out investigations of this scale by making the platforms accessible to security agencies.

“We need to make sure that organizations like WhatsApp — and there are plenty of others like that — don’t provide a secret place for terrorists to communicate with each other,” she said.

She said that “this terrorist [Masood] sent a WhatsApp message and it can’t be accessed.”

“We’re not saying ‘open up,’ we don’t want to ‘go into the cloud,’ we don’t want to do all sorts of things like that,” Rudd said during a BBC interview. “But we do want them to recognize that they have a responsibility to engage with governments, and engage with law enforcement agencies when there is a terrorist situation. We would do it all through the carefully thought-through, legally covered arrangements. But they cannot get away with saying we are a different situation. They are not.”

A WhatsApp rep was quoted by Recode as saying: “We are horrified at the attack carried out in London earlier this week and are cooperating with law enforcement as they continue their investigations.”

Joseph Nordqvist Avatar

Other News

Retail app ads may influence what customers do after installation

Nov 15, 2026

A bank tested AI customer twins for marketing, with mixed lessons for businesses

Nov 15, 2026

What makes a product vintage, and why the distinction matters to retailers

Nov 15, 2026

EU business social media use rises, but a gap remains by company size

Nov 15, 2026

Why startups may benefit from testing locally before expanding abroad

Nov 14, 2026

Novel product ideas can be harder to try but more rewarding afterward

Nov 14, 2026

What is in an online cart can influence whether shoppers check out

Nov 14, 2026

Subscription plans can miss customers who would save money, Lyft research finds

Nov 14, 2026

Workers with worse shifts than their colleagues were more likely to leave, restaurant study finds

Nov 14, 2026

More product options do not always reach more customers, cosmetics study finds

Nov 14, 2026

EU household spending grew in 2025 as communication purchases led gains

Nov 13, 2026

Ad experiments can help predict which campaigns drive additional sales

Nov 13, 2026

Browser choice screens lifted Firefox usage in Europe, researchers find

Nov 13, 2026

Online product rankings can cut shipping costs without reducing sales, experiment finds

Nov 13, 2026

Large companies lead EU service exports, but smaller firms dominate in some markets

Nov 13, 2026

Cart reminder timing is linked to different shopper responses

Nov 12, 2026

AI labels changed how consumers judged food images in three experiments

Nov 12, 2026

Shared AI tools were linked to higher sales for small online sellers

Nov 12, 2026

An image ad people like may not be the one they remember

Nov 12, 2026

Upfront rental prices changed competition as nightly rates rose in a study

Nov 12, 2026