Irate customers all across the US are complaining about UPS and FedEx failing to deliver orders on time.
The companies are saying that the volume of orders simply exceeded the capacity of their networks.
UPS issued an update on its website saying:
“UPS is experiencing heavy holiday volume and making every effort to get packages to their destination; however, the volume of air packages in our system exceeded the capacity of our network immediately preceding Christmas so some shipments were delayed. UPS is not making pickups or deliveries on Christmas Day and will resume normally scheduled service on December 26.”
For many consumers across the country the late orders caused a “holiday disaster”.
Larry Ledet, a UPS driver in Houston, told USA Today that it has been the worst Christmas ever for the company.
The UPS Facebook page is filled with consumers expressing their dismay, with some blaming UPS for ruining their Christmas.
However, at the same time there are others who understand the mistake, sympathizing with UPS, and wishing them a happy holiday.
Susan Lien posted the following on the UPS wall:
“You guys are doing a great job! Yes, I didn’t receive two packages that were supposed to arrive Christmas Eve, but I didn’t order them until the 21st (my fault), and it’s been snowing most days this week. Our Christmas was definitely NOT ruined by this! We can wait an extra day or two. Thanks for the other 99% of packages that arrived on time throughout the year! Merry Christmas!!”
UPS spokeswoman, Natalie Black, told CNN that the company is terribly sorry for the delivering delays and that they are working “around the clock” to address the problem.
Online websites take action
Websites such as Amazon use UPS to deliver products to customers. As a result, they too have suffered from the late deliveries.
Amazon posted a notification on its site saying the problem is due to a”failure in the UPS transportation network”. The website promises to reimburse shipping fees for consumers and hand out free gift cards.