trust gap shorn rope

Large trust gap between UK workers and their employers

Published: 19:20, December 3, 2016

There is a large trust gap between workers and employers in the United Kingdom, where most workers neither trust the organizations they work for nor feel that they value their contribution.

So concludes a survey from Grant Thornton and the Social Market Foundation (SMF) that finds what many workers experience at work falls short of what is important to them.

trust gap shorn ropeA survey suggests there is a large trust gap between UK workers and their employers.
Image: pixabay-1110536

The poll – conducted by Populus – reveals that while 89 percent of workers say trusting the company they work for is important for job satisfaction, only 65 percent actually do so.

In addition, only 66 percent say they feel valued by their employer, despite 89 percent saying this is also an important factor in their job satisfaction.

There is a similar trust gap when workers are asked about being listened to – while 86 percent say this is important, only 61 percent agree this was the case.



Moreover, only 36 percent of UK workers say the organizations they work for give them opportunities to get involved in the running of the enterprise.

The poll also found a difference between public and private sector employees. Public sector workers were less likely to say they were involved in the running of their organizations (only 27 percent agreed they were offered opportunities to do so) than private sector workers (39 percent).

Government seeks views on corporate governance options

The results of the trust gap survey emerge in the same week as the government kicks of a debate on corporate governance with a new green paper that – among other things – seeks views on the following proposed options for strengthening employee engagement:

– create stakeholder advisory panels
– designate non-executive directors to represent the voice of employees at board level
– appoint individual stakeholder representatives to company boards
– make companies report more information about stakeholder engagement



Sacha Romanovitch, chief executive of Grant Thornton UK, welcomes the fact that the government is not pushing for prescriptive solutions on worker representation, and says:

“We need to encourage innovative approaches and a change in corporate culture rather than ‘tick box’ compliance.”

Catharine Paddock PhD Avatar

Other News

AI video ads prompted emotional reactions in a small laboratory study

Nov 5, 2026

Retailers expanded online sales faster than customer management tools, OECD data show

Nov 5, 2026

A small trial fee drew more interest than a free offer in a Korean study

Nov 4, 2026

Helping small retailers set up payment devices increased adoption in Mexico study

Nov 4, 2026

Retail display ads can shape what shoppers expect before they inspect a product

Nov 3, 2026

Grocery price displays can change what shoppers buy without changing the price

Nov 3, 2026

Product reviews can influence how shoppers assess environmental claims

Nov 3, 2026

Discounts for infrequent buyers can affect how regular customers feel

Nov 3, 2026

Sponsored post frequency has an uneven relationship with influencer engagement

Nov 3, 2026

Regular giving can affect how customers view corporate donations, study finds

Nov 2, 2026

How describing the same food as having few ingredients can change interest

Nov 2, 2026

Suggested prices can change what marketplace sellers earn, Mercari experiment finds

Nov 2, 2026

A change of month can make a sale feel farther away, marketing study suggests

Nov 2, 2026

New and established brands drew different responses to advertising appeals in study

Nov 2, 2026

Community promotions gave lesser-known authors a sales lift in Quebec study

Nov 2, 2026

Believable price guarantees linked to greater trust in retailer survey

Nov 1, 2026

Where customers receive free samples can affect what they do next

Nov 1, 2026

Branded search ads showed no clear sales lift in small business tests

Nov 1, 2026

Tokenized markets promise faster trades, but legal rights and liquidity remain unresolved

Nov 1, 2026

Internet coverage alone cannot close the digital divide, World Bank says

Nov 1, 2026