Update 1 – Thomas Cook CEO Harriet Green resigns, nobody believes her reason

Published: 02:27, November 26, 2014

Harriet Green, CEO of British travel company Thomas Cook Group plc., shocked investors by announcing her resignation, explaining that her work in the company “is complete”. After news of her resignation became public, Thomas Cook’s share price fell by 20%.

Nobody believes Ms. Green’s resignation was because “my work is complete.” Earlier this year she was talking about staying on in the company for another six years. Last week, she said in a Management Today conference that Thomas Cook’s turnaround was “far from complete.”

Peter Fankhauser, the company’s chief operating officer, will take over as CEO immediately.

Since Ms. Green joined the company two years ago, its share price has risen from a rock-bottom 14p to 139.9p.

The business has a stock market value of nearly £2 billion today, compared to just £148 million when she joined the company in July 2012.

When Ms. Green took the helm Thomas Cook was still suffering from a serious slump that started in 2011, amid the Eurozone debt crisis, political turmoil in popular holiday destinations, and high fuel costs.

Harriet Green, Thomas Cook

By implementing a strategy of store closures, job cuts and a series of disposals to cut debt, Mr. Green managed to turn the company round completely.

Ms. Green said:

“I always said that I would move on to another company with fresh challenges once my work was complete. That time is now.”

“I wish all of the team at this re-energized company continued success, as they move to the next phase of the company’s development.”

Thomas Cook posted earnings before interest and tax of £323 million ($507 million) for the fiscal year ended September 2014, which was a 44% increase on the previous year.

The Peterborough-based company, the world’s oldest travel firm, warned that due to a less favorable trading environment growth in 2015 growth would be more moderate.

Thomas Cook chairman Frank Meysman said:

“Harriet has had a highly positive impact on this company. We emerge from her transformation stronger, with a clear strategy, world-class leadership team, updated brand, and a renewed focus on the customer.”

“The succession plan she devised will now take effect and the new chief executive, Peter, will drive the company forward as we focus on winning the commercial battle against other operators.”

Video – Ms. Green’s shock resignation

 

Christian Nordqvist Avatar

Other News

Sponsored post frequency has an uneven relationship with influencer engagement

Nov 3, 2026

Regular giving can affect how customers view corporate donations, study finds

Nov 2, 2026

How describing the same food as having few ingredients can change interest

Nov 2, 2026

Suggested prices can change what marketplace sellers earn, Mercari experiment finds

Nov 2, 2026

A change of month can make a sale feel farther away, marketing study suggests

Nov 2, 2026

New and established brands drew different responses to advertising appeals in study

Nov 2, 2026

Community promotions gave lesser-known authors a sales lift in Quebec study

Nov 2, 2026

Believable price guarantees linked to greater trust in retailer survey

Nov 1, 2026

Where customers receive free samples can affect what they do next

Nov 1, 2026

Branded search ads showed no clear sales lift in small business tests

Nov 1, 2026

Tokenized markets promise faster trades, but legal rights and liquidity remain unresolved

Nov 1, 2026

Internet coverage alone cannot close the digital divide, World Bank says

Nov 1, 2026

Energy upgrades can save businesses money, but financing the work remains a hurdle

Nov 1, 2026

Why tighter credit can disrupt supply chains before orders disappear

Oct 31, 2026

South Africa plans a more open payments system as digital transactions grow

Oct 31, 2026

African cities face a jobs test as urban populations grow

Oct 31, 2026

Online platforms can open foreign markets, but sellers still face costs

Oct 31, 2026

Trade barriers beyond tariffs can keep Balkan exporters from growing

Oct 31, 2026

Off-grid solar reaches more customers, but affordability limits its growth

Oct 31, 2026

World Bank survey finds a wide gap in business innovation across economies

Oct 30, 2026